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BPO

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Coverage Timeline

2025-11-20
Bloomberg

How AI is pressuring Poland's economy, Europe's top location for global business services, as companies lay off staff in Kraków, the country's hub for BPO jobs

Krakow became a hub for business services jobs, driving salaries to the highest in Poland.  Now the city is learning to live with artificial intelligence.

2024-08-07
Wall Street Journal

AI threatens to upend India's $250B outsourcing industry, as companies plan to automate BPO; HSBC says 80%+ of the S&P 500 outsource some operations to India

Megha Mandavia / Wall Street Journal :

2023-09-15
Wall Street Journal 40 related

Filing: Caesars confirms the casino operator was hacked via a social engineering attack on an outsourced IT support vendor; sources: Caesars paid a ~$15M ransom

CURRENT REPORT Pursuant to Section 13 or 15(d) of the Securities Exchange Act … Thomas Barrabi / New York Post : Caesars Entertainment paid about $15M to hackers who stole customer Social Security num...

2018-11-25
Forbes

Profile of Joe Liemandt, founder of software company Trilogy and PE firm ESW Capital, which buys US software firms and replaces staff with cheap overseas talent

rom an office suite on the 26th floor of the iconic Frost Bank Tower in Austin, Texas, a little-known recruiting firm called Crossover … Tweets: @asanwal , @asanwal , @nathanvardi , @nathanvardi , @na...

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