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Salesforce Uses AI Agents to Cut 4,000 Support Jobs and Drive

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2025-09-02
San Francisco Chronicle 13 related

Marc Benioff says Salesforce has cut its support staff from 9,000 to ~5,000 in the past year after deploying AI agents to handle a growing share of its work

but remains deeply skeptical of AGI, which he likens to hypnosis Maria Garcia / Implicator.ai : Salesforce's AI agents slice support workforce by ~45%—weeks after Benioff said humans were essential Cr...

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