Global Capability Centers in India grew tech headcount to about 2M from 1.2M in 2022, an 18%-27% year-over-year increase compared with 4%-6% YoY growth at IT companies, according to TeamLease Digital.
The 2025 workforce story was AI displacement becoming real. Companies that had spent 2024 'restructuring around AI' began the second round — cutting roles that AI tools had genuinely automated. Customer support, content moderation, and QA teams bore the heaviest cuts. The language shifted from 'efficiency' to 'transformation.'