Marc Benioff says Salesforce has cut its support staff from 9,000 to ~5,000 in the past year after deploying AI agents to handle a growing share of its work
but remains deeply skeptical of AGI, which he likens to hypnosis Maria Garcia / Implicator.ai : Salesforce's AI agents slice support workforce by ~45%—weeks after Benioff said humans were essential Craig Hale / TechRadar : Salesforce CEO says it cut 4,000 support jobs - and replaced them with AI Natasha Mashanovich / PropertyCasualty360 : 6 Ways AI agents are transforming the insurance industry The Indian Express : ‘Reduced staff from 9,000 to 5,000’: Salesforce CEO defends layoffs due to AI, calls it ‘most exciting months’ of his career Siddharth Jindal / Analytics India Magazine : Salesforce Uses AI Agents to Cut 4,000 Support Jobs and Drive Leads Shubhangi Goel / Business Insider : Marc Benioff says Salesforce has cut 4,000 roles in support because of AI agents Jasdip Sensi / Capacity Media : Salesforce slashes 4,000 jobs amid AI boom Financial Express : ‘I have reduced staff from 9,000 to 5,000 because...’: Salesforce CEO Marc Benioff justifies why his company cut 4,000 jobs Jane McCallion / ITPro : Salesforce CEO Marc Benioff says the company has cut 4,000 customer support staff for AI agents so far X: Linus Ekenstam / @linusekenstam : @OfficialLoganK Guess it also depends on the job, Klarna made clear they are not hiring for support and now Salesforce just slashed 4000 jobs directly due to AI. I get your point, but jobs are def going to be lost https://x.com/... Linus Ekenstam / @linusekenstam : Salesforce announced 4000 people layoffs due to AI. Agentic AI is handling it all. Human ops are now at 5000 down from 9000. Will be interesting to keep tabs on. [video] Bluesky: @humankindworks : This is sad, we are just in the early stages of AI. We need to have a plan to help those displaced. Hold your politicians accountable for not having a plan. Join us in our mission to help. #AI #Salesforce #Help #Benioff We will be launching soon! — www.kron4.com/news/technol... @thinkyparts : I can see some potential issues. — “Benioff called the first eight months of 2025, during which an estimated 10,000 jobs have been lost to AI, “eight of the most exciting months of my career. Forums: r/bayarea : Salesforce CEO Marc Benioff says AI enabled him to cut 4,000 jobs r/AgentsOfAI : Salesforce Cuts 4,000 Jobs Using AI Agents for Support r/technology : Salesforce tech CEO says AI enabled him to cut 4,000 jobs